New Level Motor Sports Inc. has been proudly serving the automotive aftermarket since 2001. Located in San Diego, CA, we service retail customers worldwide via our website, and service over 700 wholesale customers. We strive to provide superior product information, low prices, and knowledgeable USA based customer service.
Terms, Conditions, Policies and FAQ:Jump to:
Please scroll down for more information, including our store hours, physical store location, and company policies.
Contact Us: CARB / Smog Legality
Returning an Item
Price Matching Policy
Legality of Aftermarket Car Parts
California Prop 65 Warning / Cancer Warning
|Contact Customer Support:
Inside US Toll Free Phone:
|Outside US/ Non Toll Free:
Phone: (858) 571-6615
Fax: (858) 571-6616
|Email Support: firstname.lastname@example.org
Ordering online just got better! We ship all in-stock
orders the same business day
if ordered by 7:00pm Eastern (so long as the item is in stock). Occasionally products become sold out and are placed on back order. In such a case, if it is going to take more than 4 business days to send out your order, we will contact you and let you know, giving you an ETA and the option to cancel the order.How long will it take to get my order?
Once your item is shipped, transit time for USA orders typically ranges from 2-6 business days
depending on your distance from our warehouse (San Diego, California). International shipping (outside of the USA) takes much longer (up to 2-3 weeks in some cases). If you are in need of an item quicker than ground allows for, we offer 3-day 2-day and Overnight delivery for an additional charge. Please keep in mind that shipping companies do not count Saturday, Sunday, or Holidays when calculating the number of days in transit.
If you have already placed an order, you can track it via the link in your order confirmation email at any time.How much is shipping?
Ground shipping is FREE for all Contiguous USA orders over $100.00. USA Orders under $100.00 shipping by ground will incur a flat $6.99 shipping fee. International shipping is not free in any case. International orders (Besides Canada or UK) will not show any shipping charges at the time of the order. We will contact you once we receive your order with the shipping charges and options, giving you the chance to either approve or cancel the order.SALES TAX:
If you are ordering outside of the state of California, you won't be charged tax by us.
California residents will be charged 7.75% sales tax.DAMAGES:
While rare, damages do happen occasionally. If you receive a damaged package, contact us within 72 hours and we will handle the rest. Please don't wait to contact us, as we have a limited time to file damage claims with the shipping company. A replacement typically leaves our warehouse within 24 hours. We ask that you save the packaging in case the shipping company wants to inspect it.RETURNS:
We hope you will be satisfied with your purchase and won't need to return it. We accept returns within 30 days of the
purchase date, assuming the item is unopened and in original packaging
, for a refund of the sales price less a
15% restocking fee. Shipping charges are not refundable. Restocking fees help us to recover costs associated with returns, such as reboxing/repackaging, free or reduced shipping you may have received, labor, inspection, etc. All returns will be denied if a
return authorization number is not obtained BEFORE
shipping the product back to us.
If you have any concerns about product application, we strongly suggest contacting us BEFORE placing your order to avoid any problems or frustration on your part. Please do not assume a part for a different vehicle make, engine size, or year will also fit your vehicle without checking with us.About our Price Matching Policy: Click Here
for information about our Price Matching Policy